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Privacy Policy

Last updated 3 July 2026

Zetatech-FZCO ("ZetaTech", "we", "us", or "") is a free zone company registered in Dubai Silicon Oasis, Dubai, United Arab Emirates, with license number 72783. We operate the website https://zetatech.ae (the "Website") and provide solution development, cloud development, and managed services (the "Services").

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have in relation to it. It has been prepared in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "UAE PDPL") and, where applicable to visitors from the European Economic Area or the United Kingdom, the General Data Protection Regulation ("GDPR").

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who is responsible for your data

Zetatech-FZCO is the data controller of personal data collected through this Website.

Contact details:

2. Personal data we collect

We collect personal data in the following ways:

a) Data you provide to us directly, for example when you fill in a contact or enquiry form, request a quote or consultation, subscribe to updates, apply for a job, or correspond with us by email or phone. This may include your name, job title, company name, email address, phone number, and the content of your message.

b) Data collected automatically when you visit the Website, including your IP address, browser type and version, device type, operating system, referring website, pages visited, date and time of visits, and general location (country/city level). This data is collected through cookies and similar technologies — see our Cookie Policy for details.

c) Data we receive in the course of providing Services, such as business contact details of client personnel, account and billing information, and technical information necessary to deliver our solution development, cloud development, and managed services. Where we process data on behalf of our clients as a service provider (data processor), that processing is governed by our agreement with the relevant client.

We do not knowingly collect sensitive personal data (such as health data, biometric data, or data revealing religious or political beliefs) through this Website, and we ask that you do not submit such data to us.

3. Why we use your personal data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide you with information you request;
  • To provide, operate, maintain, and improve our Services;
  • To manage our contractual relationship with clients, including invoicing and account administration;
  • To send you service updates, newsletters, or marketing communications where you have consented or where otherwise permitted by law (you can opt out at any time);
  • To operate, secure, and improve the Website, including analytics and performance monitoring;
  • To comply with legal and regulatory obligations applicable to us in the UAE, including free zone authority requirements;
  • To establish, exercise, or defend legal claims.

Where the GDPR applies, we rely on the following legal bases: your consent; performance of a contract; compliance with legal obligations; and our legitimate interests (such as operating and securing our Website and growing our business), balanced against your rights and interests.

4. Who we share your data with

We do not sell or rent your personal data. We may share it with:

  • Service providers who support our operations, such as web hosting providers, cloud infrastructure providers, email and communication tools, analytics providers, and payment processors, under contracts that require them to protect your data;
  • Professional advisers, such as auditors, accountants, and legal counsel, where necessary;
  • Government authorities, regulators, or courts where disclosure is required by applicable law;
  • A buyer or successor in the event of a merger, acquisition, or sale of all or part of our business, subject to appropriate safeguards.

5. International data transfers

Some of our service providers may be located outside the United Arab Emirates. Where personal data is transferred outside the UAE, we take steps to ensure the transfer complies with the UAE PDPL, including transferring to jurisdictions with an adequate level of protection or putting in place appropriate contractual safeguards. Where the GDPR applies, transfers outside the EEA/UK are protected by appropriate safeguards such as the European Commission's Standard Contractual Clauses.

6. How long we keep your data

We retain personal data only for as long as necessary for the purposes described in this Policy, including to meet legal, accounting, or regulatory requirements in the UAE. In general:

  • Enquiry and contact data: up to 24 months from our last interaction;
  • Client and contract data: for the duration of the relationship plus the period required by applicable law;
  • Website analytics data: up to 26 months.

When data is no longer needed, we securely delete or anonymise it.

7. How we protect your data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These include encryption in transit, access controls, network security measures, and staff confidentiality obligations. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you and request a copy;
  • Rectify inaccurate or incomplete data;
  • Request erasure of your data in certain circumstances;
  • Restrict or object to certain processing, including direct marketing;
  • Data portability — receive your data in a structured, machine-readable format where applicable;
  • Withdraw consent at any time, where processing is based on consent, without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with the UAE Data Office or, if the GDPR applies to you, with your local supervisory authority.

9. Cookies

Our Website uses cookies and similar technologies. For details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Third-party links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

11. Children

Our Website and Services are directed at businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. If we make material changes, we will take reasonable steps to notify you, for example through a notice on the Website.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Zetatech-FZCO
Techno Hub 1, Offices 145–147, Dubai Silicon Oasis, Dubai, UAE
Email: [email protected]
Phone: +971 4 564 7011